We don't sell "maybe it works" products. Every item we ship is 100% brand new, and if something is defective due to a manufacturer issue, you get a free 1:1 replacement — no runaround, no excuses.
No demo units, no used items. Every product ships sealed, straight from our warehouse to your door.
If a product is defective straight out of the box due to a manufacturing issue, we replace it free of charge — just show us your unboxing video.
Confirmed manufacturer defect, video meets our condition — we process it within 24-48 hours, no complicated back and forth.
Simple and transparent — no hidden fine print
One continuous, uncut unboxing video
Recording must start with the sealed package and continue through opening it and finding the defect.
Defect must be from the manufacturer
Covers technical faults, wrong components, or factory damage — does not cover drops or misuse.
Report within 48 hours of delivery
Send us the video and your order number as soon as possible.
Free replacement, free 2-way shipping
We don't charge any extra fees for manufacturer defects.
Record your unboxing
Keep the video as proof in case the product turns out to be defective.
Contact us within 48 hours
Send the video and your order number through chat or support.
Receive your replacement
Approved within 24-48 hours, new unit shipped right away, free of charge.