Ecommerce Shopify WordPress Discussion

my page in wordpress doesnt keep the information of my users

i have a page in wordpress, wocommerce and dokan. the problem is that every time i logout, i cant login with the password, i dont know why it say the password is incorrect, as i am the admin, i can enter from the cpanel of my hosting provider(hostinger), but every user that create an account then they cant use the same information becouse the page ssay the information is already used, i dont know witch is the problem, but i need your help becouse no one can use my page becouse they lose their accounts i have a plugin that make a costum user register, but then i cant close the secccion. however, the problem its from the beginning
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