Ecommerce Shopify WordPress Discussion

Gift Wrap Product-Shipment Confirmation Issue

Hi everyone, I have a gift-wrapping option for my customers and for this, I created a new product called ¨gift wrap¨. However, there's a problem. Whenever this option is added to a customer's order, they receive two automatic shipping confirmation emails. One for the gift wrap product and the other one for the actual order. I'm wondering if you know how I can fix this issue. I'd like my customers to receive only one email not two. If it's relevant, I made the gift-wrapping option available by using the app called UpCart Cart Drawer, and the fulfillment is done using X connector. Thank you!
I hope this message finds you well. My name is fareed, and I recently made a purchase with order number 1 from your online store. I am writing to bring to your attention an issue I encountered concerning the gift wrap option for my order. Upon checking the shipment confirmation, I realized that the gift wrap I selected during the checkout process does not seem to be reflected in the confirmation details. I wanted to reach out and clarify this matter to ensure that the gift wrap is indeed included with my order. I appreciate your prompt attention to this concern as the gift wrap is an important element of my purchase. Could you please confirm whether the gift wrap option was successfully applied to my order and provide any relevant details regarding its inclusion in the shipment? Additionally, I would appreciate it if you could update me on the status of my order and confirm the expected delivery date. If there are any issues or delays, please let me know so that we can address them accordingly. Thank you for your assistance in resolving this matter. I look forward to your prompt response and appreciate your dedication to customer satisfaction. check Best regards, [fareedshah]

December 29, 2023

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